Refund policy

Who runs the service

APIhub and the Vidoo app are run by Vibe Coding Ltd.

• Company number: 517319828
• Address: 61 Jabotinsky St., Petah Tikva, Israel

What you buy

• On APIhub you buy credit packages. Each package is a one-time payment, and its credits pay for the work you run: videos, captions, voice-overs, images and more. You see the price in credits before a paid job starts.
• If you turn on automatic top-up, a package is charged to your card when your balance runs low. You can turn it off at any time on the "Billing & credits" page.
• Features that renew, such as an active agent, are paid in credits from your balance.

Refunds of unused credits

• Within 14 days of a purchase, you can ask for a refund of that purchase. If you have not used its credits, you get the full amount back. If you used some of them, you get back the part of the amount that matches the credits you have not used.
• Credits already spent on finished work are not refunded.
• Bonus and gift credits that came with a purchase are not refunded in money, and they are removed together with the refunded purchase.
• More than 14 days have passed? Write to us anyway: we look at every request, for example when you could not use the service because of a problem on our side.

Jobs that fail

• If a job fails, the credits held for it go back to your balance by themselves. You do not need to ask.
• If a job finished but the result is broken because of a fault on our side, write to us with the job's link and we will return its credits.

Purchases in the Vidoo app

Purchases in the Vidoo app go through Google Play and follow Google Play's refund rules. You can ask for a refund in Google Play, or write to us.

How to ask for a refund

• Write to us by email (the address is at the bottom of this page) from the email address of your APIhub account, with the date and the amount of the purchase.
• We reply within a few business days.
• Please contact us before you dispute a charge with your bank or card company: we can usually solve it faster.

How the money comes back

An approved refund goes back to the payment method you paid with. It usually reaches you within 5 to 10 business days, depending on your bank or card company. The refunded purchase's credits are removed from your balance.

Your rights under the law

Nothing in this policy takes away rights you have under the consumer protection law that applies to you. If the law gives you more, you get more.

Contact us

To ask for a refund, or with a question about a purchase, write to us:

• Email: [email protected]
• In the Vidoo app: Settings, then Contact support.
• On the website, when you are signed in: the Feedback button at the top of the page.